If your item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • They don't want it after they've downloaded it;
  • The item did not meet the their expectations;
  • They simply change their mind;
  • They bought an item by mistake;
  • They do not have sufficient expertise to use the item;
  • They ask for goodwill;
  • They can no longer access the item because it has been removed (we advise buyers to download items as soon as they buy them to avoid this situation).

You can read detailed instruction in link below